How to complain if something goes wrong

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem. 

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.

If you would like to make a formal complaint, then you can read our full complaints procedure by clicking here. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint


The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. 
 
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: 
 
- Within six months of receiving a final response to your complaint 
 
 and 
 
- No more than six years from the date of act/omission; or 
- No more than three years from when you should reasonably have known there was cause for complaint. 
 
 
If you would like more information about the Legal Ombudsman, please contact them. 
 
Contact details 
 
Visit: www.legalombudsman.org.uk 
 
Call: 0300 555 0333 between 9.00 to 17.00. 
 
Email: enquiries@legalombudsman.org.uk 
 
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ 

What to do if you are unhappy with our behaviour


The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 
 
Visit their website to see how you can raise any concerns of this nature with the Solicitors Regulation Authority.

Commercial
We offer a cost effective alternative to the City without compromising on quality of service.

Wills, Trusts & Probate
We offer a range of legal services to help you prepare for old age, death & poor health.

Family
We handle a wide variety of family law matters ranging from financial disputes to relationship breakdowns.

Property
Our property team has many years of experience between them to help ease the stress of moving.

Disputes
Disputes can occur in our private, professional and business lives.


© 2019 Copyright. Boyes Sutton & Perry. 
20 Wood Street Barnet Hertfordshire 
EN5 4BJ 
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